Privacy Policy

Last updated: 4/3/2026

1. Introduction

Welcome to Teesside Heating Engineers ("we," "our," or "us"). We are committed to protecting your privacy and ensuring your personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and share your information when you visit our website teessidheatingengineers.co.uk (the "Site").

2. Our Role as a Lead Generation Service

Please note that Teesside Heating Engineers operates as a lead generation service. We do not provide heating or boiler services directly. Instead, we connect you with third-party service providers ("Partners") who can fulfill your service requests.

When you submit a request for a quote or service through our Site, your information is passed to these Partners so they can contact you directly.

3. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email address, and phone number when you voluntarily provide it to request a quote.
• Service Details: Information about the service you require (e.g., boiler type, problem description).
• Usage Data: Information about how you access and use the Site, including your IP address, browser type, and pages visited.

4. How We Use Your Information

We use your information for the following purposes:

• To connect you with local heating engineers and service providers.
• To facilitate the provision of quotes for the services you requested.
• To improve and optimize our Site and user experience.
• To comply with legal obligations.

5. Sharing Your Information

We share your personal information with our network of third-party Partners (heating engineers and boiler specialists) for the sole purpose of providing you with the quotes and services you have requested.

We may also share your information with:

• Service providers who assist in our business operations (e.g., hosting, analytics).
• Law enforcement or regulatory bodies if required by law.

6. Cookies

We use cookies to enhance your experience on our Site. You can control cookies through your browser settings. For more information, please refer to our Cookie Policy.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to the processing of your data.

To exercise these rights, please contact us using the details provided on our Contact page.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us via our Contact page.