Privacy Policy
Short version: the details you give on the quote form go to one independent local heating engineer contractor so they can contact you about your enquiry, and to nobody else. We may be paid for the introduction. Your details are never sold to multiple companies.
Last updated: August 2026.
Who we are
Teesside Heating Engineers (teessideheatingengineers.co.uk) is an advertising and introduction website operated by 360 Media Works Ltd, which is the data controller for personal data collected through this site. It is not the website of a heating or plumbing company. 360 Media Works Ltd is registered in England and Wales, company number 12691769, VAT number GB456484167, registered office Varsity House, C/O A E Scott & Co, Falcon Court, Preston Farm Industrial Estate, Stockton-on-Tees, TS18 3TS, and is registered with the Information Commissioner's Office under registration number 00015071714. Privacy questions: [email protected].
What we collect
The quote form collects your name, phone number, email address (optional), postcode, the service you are enquiring about, and whatever you write in the message box. Calls to the number on this site may be recorded, and callers are told so at the start of the call.
What we do with it
Your details are used for one purpose, which is to get your enquiry to someone who can quote it. The enquiry is passed to one independent local heating engineer contractor covering your postcode, and they contact you about it. Depending on the arrangement in place at the time, that business either pays a fee for the enquiry or rents this website and receives its enquiries directly. Either way the details reach one business only: they are not sold to multiple companies, added to marketing lists, or passed to anyone else.
Legal basis
Contract, meaning steps taken at your request before a contract is entered into, for handling your enquiry. Legitimate interests for site security, call recording for quality and dispute records, and aggregated site measurement that does not identify individuals.
Analytics and cookies
Site measurement is cookieless: page views are counted in aggregate, individual visitors are not profiled, and no advertising cookies are set.
Retention
Enquiry details and call recordings are kept for up to 24 months so that follow-ups and disputes can be handled, then deleted.
Your rights
You have the right to access, correct, delete, port or restrict the processing of your personal data, to object to processing based on legitimate interests, and to complain to the Information Commissioner's Office (ico.org.uk). Email [email protected] to exercise any of these.